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Network Status Updates

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Network Status

Planned Maintenance

Start: 19/12/2019 – 22:00
Completion: 19/12/2019 – 23:00
Questions To: support@stream-networks.co.uk
Synopsis: Planned Engineering Works
Affecting: HA Cloud host (Non service affecting)
Advice to affected users:
Dear Customer,
We have had an indication of predicted failure on a memory DIMM and we will be replacing this.
No downtime is expected during this replacement window.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171
Thanks,
Support



Start:
10/12/2019 – 21:00
Completion: 10/12/2019 – 23:00
Questions To: support@stream-networks.co.uk
Synopsis: Emergency maintenance
Affecting: Affecting core routing
Advice to affected users:
Dear Customer,
Engineers are installing additional switches to our core network.
During this period customers may experience a couple of drops in network connectivity whilst our spanning tree protocol updates. Engineers are expecting the outage to last no longer than 5 minutes.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171

Thanks,
Support



Start:
04/12/19 – 21:00
Completion: 05/12/19 – 03:00
Questions To: support@stream-networks.co.uk
Affecting: Affecting some cloud services
Advice to affected users:
Dear Customer,
On the 4th of December at 21:00 engineers are testing route load balacing between datacentres.
During this time customers may experience brief periods of packetloss whilst transit reconverges.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171

Thanks,
Support



Start:
 19/11/2019 – 21:00
Completion: 20/11/2019 – 05:00
Questions To: support@stream-networks.co.uk
Synopsis: Routing upgrades (1/2)
Affecting: Affecting core routing
Advice to affected users:

Dear Customer,
On the 19th engineers are implementing core routing changes to increase resilience.
During this time customers will see a number of downtime windows whilst traffic is re-routed, a number of slots lasting from 60 seconds to 30 minutes will occur.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171

Thanks,
Support



Start: 20/11/2019 – 21:00
Completion: 21/11/2019 – 05:00
Questions To: support@stream-networks.co.uk
Synopsis: Routing upgrades (2/2)
Affecting: Affecting core routing
Advice to affected users:

Dear Customer,
On the 20th engineers are implementing core routing changes to increase resilience.
During this time customers will see a number of downtime windows whilst traffic is re-routed, a number of slots lasting from 60 seconds to 30 minutes will occur.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171

Thanks,
Support

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