HQ: 2 Riverside House, Mill Lane Newbury, RG14 5QS
+44 0163 5884170
sales@stream-networks.co.uk

Network Status Updates

Stream - The digital backbone to your business

Network Status

Planned Maintenance

Start: 21/09/2020 – 20:00
Completion: 21/09/2020 – 20:30
Questions To: support@stream-networks.co.uk
Synopsis: Minor configuration updates (Newbury DC)
Affecting: No service affect
Advice to affected users:
Dear Customer,
On the 21st of September we are adding some minor configuration to the networking devices in our Newbury DC, these changes are non service affecting.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171
Thanks,
Support

Start:
 15/09/2020 – 21:00 & 17/09/2020
Completion: 15/09/2020 – 22:00 & 17/09/2020
Questions To: support@stream-networks.co.uk
Synopsis: Re-routing LNS traffic
Affecting: Broadband Authentication
Advice to affected users:
Dear Customer,
Engineers are amending the routing of our LNS traffic to reduce the number of hops between our core network and LNS servers. Initial test subnets have been updated and engineers witnessed zero disruption. Engineers will migrate a small portion of subnets on Tuesday and the remaining subnets will be updated on Thursday.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171
Thanks,
Support

Start:
02/09/2020 – 20:00
Completion: 02/09/2020 – 20:30
Questions To: support@stream-networks.co.uk
Synopsis: Minor configuration updates (Newbury DC)
Affecting: No service affect
Advice to affected users:
Dear Customer,
On the 2nd of September we are adding some minor configuration to the networking devices in our Newbury DC, these changes are non service affecting.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171
Thanks,
Support

Start: 17/06/2020 – 20:00
Completion: 17/06/2020 – 22:00
Questions To: support@stream-networks.co.uk
Synopsis: Cloud Host firmware upgrade
Affecting: No service affect
Advice to affected users:
Dear Customer,
On the 17th of June we are upgrading host firmware, this process is non service affecting due to our High Avaliability enviroment parameters
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171
Thanks,
Support

Start:
6/05/2020 – 21:00
Completion: 6/05/2020 – 22:00
Questions To: support@stream-networks.co.uk
Synopsis: Upgrading LINX lon1 to 10G
Affecting: Affecting some BGP routes via LINX
Advice to affected users:
Dear Customer,
On the 6th of April our engineers will be upgrading one of our LINX connections to 10G, traffic to/from other LINX members will be re-routed via our other BGP peers. Engineers are expecting the outage to last no longer than 5 minutes.
If you have any questions, please contact support on either support@stream-networks.co.uk or 01635 884171
Thanks,
Support

NETWORK MSO Notifications


Start: 15/09/2020 – 07:15
Completion: 15/09/2020 – 13:19 (Confirmed clear by carrier)
Questions To: support@stream-networks.co.uk
Affecting: Broadband Connectivity
Advice to affected users:

Dear Customer,

Carrier confirmed that this was planned works which overran, a software rollback was required to fix multiple partner interconnects which were affected, service was confirmed fully restored at 1319

We apologise for the issues caused here.

If you have any further issues please either call us on 01635884171 or raise a ticket via support@stream-networks.co.uk

Many thanks

Stream Support

Broadband issue : Ongoing

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