Privacy Policy

Last updated: 2026. This policy explains how Stream Networks Ltd collects, uses and protects your personal data.

1. Who we are

Stream Networks Ltd (company registration no. 06229310) is a UK provider of business connectivity, communications, cloud and IT services. Our registered office is Eden House, Two Rivers Business Park, Witney, Oxfordshire, OX28 4BL. We are the data controller for the personal information described in this policy.

2. What information we collect

We may collect information including:

• Contact details — name, job title, company, email address, phone number and postal address.
• Account and billing information relating to the services you purchase from us.
• Technical data — IP address, browser type, and usage data when you visit our website or use our services.
• Communications you send us, including support requests and enquiries.

3. How we use your information

• To provide, manage and support the services you have ordered.
• To respond to enquiries and provide customer support, including through our Cascade portal.
• To send service updates, invoices and account communications.
• To send marketing communications where you have consented, or as otherwise permitted by law.
• To comply with our legal and regulatory obligations.

4. Legal basis for processing

We process personal data under one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate business interests, and, where required, your consent.

5. Sharing your information

We do not sell your personal data. We may share information with trusted third parties who support the delivery of our services — such as network and carrier partners, payment processors and IT service providers — under appropriate confidentiality and data protection agreements, or where required by law.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

7. Your rights

Under UK GDPR, you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience and understand how our site is used. You can control cookies through your browser settings at any time.

9. Security

Stream Networks is accredited to ISO 9001 and ISO 27001, and we maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@stream-networks.co.uk or call 01635 884 170.