First-class 24/7/365 support
The friendly Stream support team operate around the clock, every day of the year, ensuring you stay connected at all times.
Five ways to get support
Check the network, manage your services, log a ticket or speak to a real person — whichever suits you best.
Network Status
Check our network status page for known issues and planned maintenance.
Cascade Portal
Provisioning, support and management of your live services, in one place.
Log a Ticket
Log a support request online via our helpdesk, any time of day.
Phone Us
Contact our support team directly on 01635 884 171.
Knowledge Base
Check our knowledge base for help and guidance on our services.
Support you can measure
Fast call answering
We publish our average call wait time every month, so you can see for yourself how quickly we answer.
Tracked ticket resolution
We monitor how long tickets take to close and hold ourselves accountable to it, month after month.
Real people, every call
UK-based engineers who know telecoms and IT, not a script — measured on call quality, not just call duration.
Manage everything in Cascade
Our Cascade portal gives you provisioning, support and management of your live services, whenever you need it.
Can't find what you need?
Get in touch and a member of our support team will help — no automated menus, just a straightforward conversation.