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Category: FAQ

Stream - The digital backbone to your business

How To Create An Auto Attendant BT Cloud Voice

How do you create an auto-attendant on VoiceStream BT Cloud Voice? First of all log in to the business portal and navigate to sites Then click on the cog of the relevant site you want to amend In the next screen you need to scroll down to the hunt group and auto-attendant section. Ideally with…
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How To Change Ring Tones Based On Caller ID

How to change the ring tone of your VoiceStream BT Cloud VOIP Desk Phone based on caller ID You can change the ringtone of your IP handset through the VoiceStream Business Portal user configuration screen. There are some limitations as you can only add up to 12 numbers per rule and you cant choose the…
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How To Add An IP Phone To Teams

How do you add an IP Phone or SIP Device to Microsoft Teams? To add a SIP device to Microsoft Teams simply login to the teams admin centre and then click on Teams Devices in the left hand navigation menu Next click on the Phones option and on the phone page in the top right…
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How To Find O365 Tenant ID For Teams Direct Routing

How do you find your O365 Tenant ID to set-up Teams Direct Routing Operator Connect? Each Microsoft Office 365 Tenant has a Unique ID or Globally Unique Identifier (GUID). In order to set-up Teams Operator Connect we need this Unique ID to automatically configure your Direct Routing service. The ID is different to your domain…
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What O365 Licences Do I Need For Teams Direct Routing

What Microsoft 0365 Licences do you need for Teams Direct Routing? Understanding what Licences are required to use Microsoft Teams as a phone system can be complex. Our short blog below summarises what Office365 licences are required to enable voice calling from Microsoft Teams. In addition to the Microsoft licences below you will also need…
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How To Bind An Additional IP Address In Microsoft IIS Server

First Go to control panel – network and internet – network connections. Right click on the NIC card in question – properties – IPV4 – properties – .advanced – add You will see from the image above I have added in a .25 on to this server…. Once you have added the additional IP on…
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How To Generate A CCR And Install The SSL Certificate On Microsoft IIS Web Server

First Step Click on server manager – tools – Internet Information Services Manager Click in the server (not site) and in the middle pain scroll down until you find Server Certificates double click on the server certificates and then on the next page in the far right hand action pain click on create certificate request…
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LLU Synch Rate Profile Changer / Checker

We are pleased to announce new functionality within the Stream Networks portal allowing customers to check the synch rate of an LLU DSL line and change the line to a new profile. A list of the available profiles and descriptions are available for download here

What Spam Blacklists does Stream Networks Internet Use?

Stream Networks operates a UK Mirror for SpamCop, and we also use the RBL lists from spamhaus.org. We also offer a managed email filtering service StreamNET MailScan.

What is Spam? Do you have a Spam policy?

Spam is unsolicited commercial e-mail; usually offering personal services, cut-price loans, insurance, diplomas, etc. We have recently put Spam filters in place on two of our mail servers, and – based on the numbers of mails stopped and quarantined – can reveal that one third of all e-mail sent to users on those servers is…
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What should my username be?

Your broadband username will normally be your underlying telephone number e.g. 01635884170@streamnetworks.co.uk Stream Networks also operate other broadband realms so please check on the email configuration details you receive from our provisioning team or login to our Cascade portal to check. Our list of realms are listed below. @stream.net.uk @streamnetworks.co.uk @streamnetworks.si1 @streammpls.co.uk (for MPLS broadband…
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Why is AOL blocking my email?

The answer is Spammers are crafty, they look for ways to send their junk e-mail by way of other mail servers or e-mail addresses. In doing so, they can send e-mail without revealing their identities, enabling them to continue this abusive behaviour. In many cases, when ISPs trace back these messages to identify the offender,…
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