Is Teams Direct Routing Complicated to set-up?

Our VoiceStream Teams service is delivered via Operator connect and resilient SIP Trunking. This enables full API configuration of your Teams Environment without the need for complicated PowerShell scripting

Is Teams Direct Routing cheaper than Microsoft Calling Plans?

Yes, typically with VoiceStream Teams Direct Routing you can save up to 50% against using Microsoft’s Calling Plans?

Unified Communications

Microsoft Direct Routing

Connect Teams to the public phone network through our carrier network for reliable, cost-effective calling.

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Part of Unified Communications

Teams calling over our carrier network.

Direct Routing connects Microsoft Teams to the public phone network through Stream’s carrier-grade network — reliable, cost-effective calling with the resilience and support Microsoft plans alone don’t provide.

Lower call costs

Our competitive UK and international rates beat standard Microsoft calling plans.

Carrier resilience

Calls ride our monitored network with failover, not the public internet alone.

Keep your numbers

Port existing numbers and retain full control of your calling policies.

No CAPEX

Convert your existing Teams environment into a full business PBX with no hardware to buy.

Built for hybrid working

Support employees wherever they're located, on any device, without compromise.

Advanced call handling

Auto attendants, call groups, call divert, voice recording and contact centre features.

Encrypted & resilient

Encrypted calls, certified resilient SBCs, and number divert to mobiles or other sites.

Dedicated Microsoft peering

Direct peering with Microsoft for fast, low-latency, crystal-clear calling.

Try it risk-free

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Teams Direct Routing benefits

Reduced telephone bills

5,000 UK geographic and 2,000 mobile minutes included per user, per month.

Number porting

Port existing geographic and non-geographic numbers in with ease.

Scales to 10,000+ users

Carrier-grade infrastructure that grows from a handful of seats to enterprise scale.

International termination

Direct international call termination supported in over 20 countries.

Automated provisioning

Enter your O365 tenant ID in our portal and we auto-configure your service.

Certified & accredited

ISO 27001, ISO 9001, Cyber Essentials and G-Cloud certified provider.

FAQs

Microsoft Direct Routing, answered

What is Microsoft Teams Direct Routing?

Direct Routing is a cost-effective alternative to Microsoft Calling Plans, letting you make and receive phone calls directly through your Teams client, turning your Office 365 tenant into a full business phone system.

Is Direct Routing complicated to set up?

No — our service is delivered via Operator Connect and resilient SIP trunking, enabling full API configuration of your Teams environment without complicated PowerShell scripting.

What do you need from us to set it up?

Just your Microsoft O365 admin tenant ID — we use APIs to configure the service, saving you time on manual setup.

Do I need an internet connection from Stream?

No — it works over any internet connection, whether 4G/5G, broadband or leased line. We also offer dedicated voice-ready connections to keep your calls crystal clear.

Is it cheaper than Microsoft Calling Plans?

Yes — typically you can save up to 50% compared to Microsoft's own Calling Plans.

Can I port my existing numbers?

Yes — we support full porting of both geographic and non-geographic numbers into the service.

Explore our other communications products

Ready to talk about Microsoft Direct Routing?

Our team will help you scope the right solution for your business — with support that's always on.

Talk to our team 01635 884 170