- Services
- Connectivity
- Connectivity
Super Fast, Low Latency, Business Internet Connectivity
Technology Options Stream Networks’ business critical solutions connect your business to our Next Generation Network, providing dedicated, low latency, reliable bandwidth for business. Our solutions encompass ADSL Broadband, FTTC/FTTP, EFM, Fibre Ethernet and secure wide area networks
- 4G Broadband
- ADSL Broadband
- Ethernet First Mile
- Fibre Broadband
- Fibre Ethernet
- Connect Westminster Scheme
- Gigabit Voucher Scheme
- Secure Wide Area Networks
- SD-WAN
- Connectivity
- Cloud
- Cloud
Secure Cloud Services and Solutions that transform business, to the brave new world of ‘information everywhere’.
- vNebula
- Cloud Virtual Servers
- Office 365
Microsoft Office 365 utilises the advancements in internet technology to offer the suite of Microsoft Office applications as a subscription-based service.
Selecting Stream Networks as your Office 365 supplier gives businesses the reassurance that their platform is being supported by a team of experts who will ensure the platform works alongside all other communication services.
Stream Networks offer the following Office 365 packages as standard – O365 Business Essentials, O365 Business, O365 Business Premium, O365 ProPlus, O365 Enterprise E1, O365 Enterprise E3 and O365 Enterprise E5.
Alongside the standard support that comes with any Stream Networks service, we also offer an enhanced support service for Office 365 which compromises of the following: Email and Telephone Support, 24/7/365, Billing & Subscription Support, Service Availability, Cause of outage, Password Reset, Add/Modify alias email address, Domain Name alignment / Domain Record Modification whereby Stream Networks run the domain.
Benefits of Office 365:
– Utilise a management dashboard where pre-defined administrators can manage licenses, subscriptions, features and security on a granular user basis.
– Enjoy the latest version of all applications with automatic updates.
– Work from anywhere, with all services hosted in the Cloud.
– As a subscription based service, you only need to pay for what you are using now, not what you might need in the future. This also allows you to grow as you go and respond to demand in an instant.
– Download files for offline use – One of the biggest headaches of anything Cloud related is that you need the internet to access it. With Office 365, you can select files to store offline so you can access them whenever.
– As a Cloud-based service, O365 is a secure environment that is backed up to multiple data centres. Microsoft has a regionalised data centre strategy to ensure your data stays in the region local to you, helping you comply with legislation.Who should use Office 365?
Office 365 is scalable to businesses and environments of all sizes which makes it the ideal solution for everyone.
- Cloud BackUp
- Cloud Storage
- Cloud Telephony
- Hosted Exchange
- Cloud
- IoT
- IoT
What can’t connect to the Internet in the modern world? Microwaves can, Central Heating can, even Umbrellas can. The only problem? Having an Internet connection for all these “things” to connect too.
Stream Networks have a portfolio of world and market leading solutions to ensure reliable networks can be built from anywhere in an instant!
- SD-WAN
- Cradlepoint
- IoT
- Security Solutions
- Telephony
- Cloud Telephony
Stream Networks cloud telephony platform is a high quality IP telephony system enabling companies to enjoy the benefits of a big business communications system without the heavy financial outlay. By connecting to our hosted telephony platform, your company can reduce its telephony costs while dramatically improving the quality of services it receives. What’s more, the system provides all the latest in-call features and call handling functions currently enjoyed by the largest corporations, without the associated set-up costs! With a cloud telephony system from Stream Networks, we handle all the complicated and expensive parts – you just handle the handset!
Features and Benefits:
• Direct dial number facility • Personal voicemail box for each user • Auto-Attendant • Caller Line Identity • 3-Party Conference Calling • Dual line phones • Call divert to voicemail • Call forwarding – user controlled • Busy lamp field indication of other users • Park / Retrieve functionality • Handset paging facility • Hunt groups / Call pick up groups • Intuitive screen based prompts • Existing telephone numbers are portable • Free local and national calls • Free calls to other StreamVOX users • Plug and Play hardware with a user friendly, intuitive on screen system
- ISIP – ISDN to SIP Converter
- SIP Trunks
- Fixed Lines WLR3
- Cloud Telephony
- Managed Services
- Specialist Sectors
- Connectivity
- About Us
- Our Network
- Our Management Team
- Awards and Accreditations
- Strategic Partners
- Case Studies
- Terms & Conditions
Terms and Conditions of Use of the Stream Networks Network
The customer acknowledges that ” ADA StreamNET, Stream Networks or StreamNET ” is a trading name used by Stream Networks Ltd . Stream Networks provides the telecommunications network facilities underlying the services provided by Stream Networks and nominated providers it may choose. The use of Stream Networks telecommunications network facilities is subject to the following terms, breach of which may result in suspension or termination of the Customers right to use the service:- 1. Our services are offered on an on-going basis with all payments due in advance of any service. All services are deemed contracted for a minimum of 12 months from registration or as per the individual service customer requirement form whichever is longer and thereafter are automatically renewed for a minimum of 12 months unless cancelled by either party giving a minimum of 3 month notice irrespective of payment period. Any cancellation costs incurred by Stream Networks in ceasing services will be passed on to the customer. All customer cancellations must be completed using Stream Networks official cancellation paperwork and emailed to cancellations@stream-networks.co.uk. Cancellations will not be accepted in any other format. Subject to Stream Networks’s discretion, charges are not refundable. Stream Networks reserves the right to change or amend their prices without notice. 2. The Stream Networks network may only be used for lawful purposes by the Customer at the sites specified in the Registration Form Transmission. Any material transmitted through the Stream Networks network, or use of any part of it, in violation of any UK law or regulation is prohibited. Such prohibited transmission might include, but is not limited to: copyrighted material, material legally judged to be threatening or obscene, material protected by trade secret, whether or not the Customer was aware of the content of the material or of the relevant law. 3. The Customer shall be issued with a password to access the services and shall take all reasonable steps to keep such password private and confidential and ensure that it does not become known to other persons. If the password becomes known to any other person, the Customer will immediately inform the provider and the password will immediately be changed. The provider or Stream Networks may change the Customers password from time to time at their discretion without prior notice. 4. The Customer shall not use the services: for transmission of computer viruses: for transmission of any material which is defamatory, offensive or abusive or of an obscene or menacing character, or which may cause annoyance, inconvenience or needless anxiety, or for the posting of any such material to bulletin boards or news groups: in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including, but not limited to any intellectual property rights). 5. The Customer acknowledges that Stream Networks is unable to exercise control over the content of any information passing over the Stream Networks connection and or Stream Networks network. The Customer further acknowledges that Stream Networks hereby excludes all liability in respect of any transmission or reception of information of whatever nature. 6. The Stream Networks network may be used by the Customer to access other networks world-wide and the Customer agrees to conform to any acceptable use policies of Stream Networks and any such other networks. In addition the Customer undertakes to conform to any published Internet protocols and standards: RFC1009, RFC1122, RFC1123 & RFC1250 and future protocols and standards. In the event that communications by the Customer do not conform to these standards, or if the Customer makes profligate use of the Stream Networks network to the detriment of Stream Networks or any other Stream Networks Customers, Stream Networks reserves the right to restrict passage of the Customers communications until they give a suitable undertaking as to use. 7. The Customer agrees to indemnify and hold Stream Networks harmless from any claim brought by third parties, alleging the use of Stream Networks by the customer has infringed any right of any kind applicable in the UK or by International legislation and regulation. The Customer shall defend and pay all costs, damages, awards, fees (including reasonable legal fees) and judgements finally awarded against Stream Networks arising from such claims. Furthermore the Customer shall provide Stream Networks with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance to defend such claims at the Customers sole expense. 8. Without prejudice to the foregoing, Stream Networks considers that any applications which transmit live video, live audio, or make similar traffic demands across the Stream Networks network by whatever means, constitute making profligate use of the Stream Networks network and as such are not permitted. Use of IP Multicast, other than by means provided and co-ordinated by Stream Networks, is also prohibited. 9. The customer undertakes not to assign, re-sell, sublease or in any other way transfer the Stream Networks connection. Contravention of this restriction successful or not will result in the termination of the service by Stream Networks, in which event the Customer is liable for a termination fee. If the customer is a duly authorised current Channel Partner of Stream Networks then the resell restricition of this clause does not apply. 10. Any condition or warranty that may be implied or incorporated within this contract, by reason of statute or common law, is hereby expressly excluded so far as maybe permitted by law. While Stream Networks will use all reasonable endeavours to provide a prompt and continuing service, it will not be liable for any loss of data resulting from delays, non deliveries, missed deliveries, or service interruptions caused by events beyond the control of Stream Networks or by errors or omissions of the Customer. In no circumstances whatsoever, will Stream Networks be liable for economic or consequential loss. Stream Networks specifically excludes any warranty as to the quality or accuracy of information received through the services, further Stream Networks cannot be held liable for the actions of any 3rd Party using the service. 11. Where Stream Networks provides added value services to its existing services in particular but not exclusivley ‘anti virus’ products for electronic mail Stream Networks will not be held responsible for any consequential loss or damage for the failure of these services to operate to specification. In the case of failure of these added value services it is expected that the customer will have taken steps to implement contingency plans to protect its business from the effects of these Stream Networks added value services not functioning to specification or not being available. 12. Where Stream Networks provides hosting services the customer agrees that any equipment hosted by Stream Networks shall be treated as security for the payment by the customer for goods and services provided or to be provided under its hosting agreement. 13. Where Stream Networks manages the renewal of a domain with the appropriate domain licensing authority on behalf of the customer Stream Networks will take responsibility for notifying renewal and maintaining connectivity to all other services associated with that domain. Where the customer renews the domain directly with the appropriate domain licensing authority Stream Networks will not be held responsible for services associated with that domain including the continued availability of the domain. Further domain names in the .uk namespace are also subject to Nominet’s Terms and Conditions 14. Stream Networks shall retain full ownership of and title to all equipment, software, or services (Goods) ordered by the customer and delivered to the customer or any part thereof unless and until the customer has paid all sums owing to Stream Networks. In addition where services are subject to a transfer fee or other fixed charges such as domain names then no transfer or action will occur until the customer has settled in full all outstanding commercial matters with Stream Networks. 15. Stream Networks reserves the right to alter these Terms and Conditions from time to time. The current Terms and Conditions applicable are those published on the Stream Networks web pages. By continuing to accept service from Stream Networks the customers is deemed to be bound by the current Terms and Conditions. Where possible Stream Networks will give advanced notice of changes to Terms and Conditions. 16. By accepting or using the service and or Stream Networks has supplied goods the customer is deemed to have accepted these Terms and Conditions. 17. This contract is governed and construed in accordance with English Law. Stream Networks Terms & Conditions Of Trade 1. DEFINITIONS 1.1 Company means the customer placing an order for Goods with Stream Networks. 1.2 Stream Networks means Stream Networks Ltd , its trading divisions, subsidiary or associated companies. 1.3 Goods means all equipment, software or services which are subject to the Companys order which are to be supplied to the Company by Stream Networks under these Conditions. 2. ORDERS 2.1 There shall be no binding agreement between the Company and Stream Networks until the Companys order has been accepted in writing by Stream Networks. Any prior indications by Stream Networks made verbally shall be provisional only. 2.2 All orders must be placed using the standard format specified by Stream Networks and request delivery up to 90 days of the order issue date. Orders must in any event comply with the prevailing Stream Networks ordering procedures. 2.3 All orders are accepted subject to the availability of Goods and to these Conditions. No terms or conditions put forward by the Company shall be binding on Stream Networks. 2.4 The Company accepts that these Conditions and any specific details stated on its accepted order constitute the entire understanding between the parties and supersede any prior promise, representation, undertaking or understanding of any kind. 2.5 If the Company requests a change or cancellation of an order Stream Networks reserves the right to reject the change or cancellation or accept it and charge 5% of the order value. 2.6 No cancellation will be accepted in respect of orders for items not normally stocked by Stream Networks. Any such items would be specifically ordered for the Company and will be held by Stream Networks at the Companies risk and the Company shall insure accordingly. 2.7 All service and order cancellations requests must be completed using the official Stream Networks cancellation form and emailed to cancellations@stream-networks.co.uk. Service cancellations will not be accepted in any other format. PRICES 3.1 Unless otherwise expressly agreed in writing the Goods shall be sold and invoiced at Stream Networks ‘s current prices at the date of despatch. Catalogues, price lists, videos and other advertising material are provided for illustrative purposes only. 3.2 Unless otherwise agreed in writing prices do not include delivery and taxes (if any) and such costs shall be payable by and invoiced to the Company. 3.3 All quotations are valid only on the date given and all quotations and prices are based on details provided by the Company and do not apply where the company alters the details on which such quotations and prices are based. Stream Networks reserves the right to charge for any omission or additional cost arising from the provision of inaccurate or insufficient information by the Company and to revise prices to take into account increases in any costs of providing the Goods which occurs between the date of quotation and delivery. 1. DELIVERY 4.1 Delivery shall be at the Companys premises or, if different, the place specified in the Companies order. 4.2 Stream Networks will deliver as near as possible to the delivery premises as safe hard road permits and to the ground floor only of such premises. The Company shall provide at its own expense the labour for unloading and the Company shall unload with reasonable despatch. Where such labour is not made available Stream Networks shall be entitled to charge the cost of labour in unloading. Damage caused due to inadequate delivery access or careless unloading shall be at the Companies risk. 4.3 Dates and times quoted by Stream Networks are estimates only and any delay in meeting delivery dates shall not give rise to a right to cancel the order or to claim damages. 4.4 The Company shall note any claim for short delivery and/or damage to components or packaging on the delivery schedule at the time of delivery and shall confirm such claims in writing to Stream Networks within 7 days from the date of delivery. All Goods are deemed delivered and completed if such notice is not received within such period. 4.5 Stream Networks reserves the right to make part deliveries. Any request by the Company for Stream Networks to delay or split delivery may result in a stockholding charge and any additional cost incurred by Stream Networks being payable by and invoiced to the Company. Any Goods so held shall be at the risk of the Company that shall insure accordingly. 4.6 Subject to Clause 4.5 risk in the Goods shall pass on delivery or collection by the Company or its agent, whichever is the earlier. 2. PAYMENT 5.1 If the Company is not an account holder approved in writing by Stream Networks all invoices are payable before delivery of the Goods or immediately following submission of a pro forma invoice from Stream Networks, whichever is the earlier. 5.2 If the Company is an approved account customer all invoices are payable net within 28 days of the date of the invoice. 5.3 Time is of the essence with regard to payment of any sums due to Stream Networks. 5.4 The Company shall not be entitled to withhold payment of any amount due to Stream Networks in respect of any claim for damage to Goods or any alleged breach of contract by Stream Networks, nor shall the Company be entitled to any right of set-off. 5.5 Without prejudice to Stream Networks’s other rights if the Company fails to pay any amount on the due date; 5.5.1 Stream Networks shall have the right to cancel any contract made with the Company and/or to suspend deliveries; 5.5.2 Stream Networks reserves the right to charge interest on a daily basis on overdue amounts at the rate of 4% above Barclays Bank base rate until payment and or charge £30.00 + VAT per late payment. 5.5.3 the Company shall indemnify Stream Networks and keep it indemnified in respect of all costs (including legal fees) reasonably incurred in attempting to recover such overdue amounts; 5.5.4 the whole of the balance then outstanding to Stream Networks by the Company on any account whatsoever shall become immediately due and payable. 5.6 Stream Networks reserves the right to require the Company to pay for Goods in advance and to recharge or refuse discount if the Company fails to maintain credit account arrangements satisfactory to Stream Networks. 5.7 For all customers wishing to pay monthly for services a completed direct debit form is required. Stream Networks will not accept monthly payment terms by any other method. 1. TITLE 6.1 Stream Networks shall retain full ownership of and title to all Goods delivered to the Company or any part thereof unless and until the Company has paid all sums owing to Stream Networks. Stream Networks transfers no title to or ownership in Goods comprising software (or any other software) to the Company or any third party. 6.2 While any amount remains outstanding to Stream Networks from the Company; 6.2.1 the Company shall keep the Goods as fiduciary bailee for Stream Networks and shall store the Goods separately from its other chattels and in a manner which clearly shows that they are owned by Stream Networks; 6.2.2 the Company shall not pledge or in any way charge by way of security for any indebtedness any of the Goods that remain the property of Stream Networks; 6.2.3 the Company will deliver up or have delivered up to Stream Networks Goods upon demand and Stream Networks may without limiting any other rights or remedies available to it at law in equity or by statute seize repossess and/or resell Goods at its discretion and in the exercise of such rights Stream Networks may enter any premises in which it reasonably believes from time to time any Goods are located; 6.2.4 the Company may only sell transfer or otherwise dispose of the Goods to its customers in the ordinary course of its business and in accordance with the provisions of these Conditions; 6.2.5 where the Company is paid by or on behalf of any customer or shall receive the proceeds of any insurance claim in respect of any Goods it shall pay such proceeds to Stream Networks as soon as reasonably practicable to do so after receipt until Stream Networks is paid in full and shall hold the same as trustee for Stream Networks and keep a separate account of all such proceeds for such purpose; 6.2.6 the Company shall take all due care (or ensure that all due care is taken) of the Goods and the Company shall bear the sole liability for insurance of the Goods and shall indemnify Stream Networks for any loss whatsoever suffered or incurred by Stream Networks arising out of any failure to insure such Goods. 2. WARRANTY 7.1 The Company acknowledges that Stream Networks is not the manufacturer of the Goods. Stream Networks will pass on to the Company such unexpired warranties it receives from the manufacturer of the Goods as are capable of transfer and Stream Networks ‘s liability shall be limited to such guarantee as it may receive from the manufacturer. In particular no warranty is given in respect of the documentation or goods or services not provided by Stream Networks. Stream Networks offers a warranty on Goods assembled by Stream Networks from component parts and details of such warranty will be provided on request. 7.2 The Company acknowledges that software products are by their very nature susceptible to imperfections in operation and subject to Clause 7.1 no warranty is given in respect thereof. 7.3 Stream Networks ‘s obligations and liabilities in respect of the Goods shall be limited to those set out expressly herein and Stream Networks specifically excludes but without limitation the implied conditions of satisfactory quality and fitness for any particular use or purpose. Stream Networks shall have no liability whatsoever in respect of any advice and/or information which may be given to the Company by Stream Networks relating to Goods, configuration or otherwise. 7.4 The Company shall ensure that any warranty and maintenance service performed on Goods is performed by a qualified representative authorised by the manufacturer to offer warranty and maintenance on those Goods. 7.5 Without prejudice to Clause 7.1 to 7.3 in the event of Stream Networks being shown to have been negligent in the supply of Goods or the provision of services its liability: 7.5.1 for death or personal injury of any person caused by such negligence shall be unlimited; 7.5.2 in respect of any defects in or failure of Goods or for the loss or damage attributable thereto or to the negligence of its employees in connection with the performance of their duties hereunder, shall be limited to the making good by replacement or repair of such Goods which upon inspection by Stream Networks appear to be defective and in any event Stream Networks’s maximum aggregate liability arising in respect of the supply of Goods or services shall be limited to the original VAT exclusive price for such Goods or services; 7.6 Stream Networks makes no representation and gives no warranty in respect of the sources of origin of manufacture or production of the Goods or any part thereof. 7.7 The Company is advised to keep in force a maintenance contract in respect of the Goods. 3. RETURNS 8.1 All Goods shall be deemed accepted unless rejected by notice in writing to Stream Networks within 7 days of delivery or collection of the Goods. Any such notice shall give detailed reasons for such rejection. 8.2 Any payment, credit or refund following return of such rejected Goods to the Company shall only be given once the same has been received by Stream Networks from the manufacturer, supplier or insurer as the case may be. 8.3 Before returning any Goods which have been rejected in accordance with Clause 8.1 the Company shall comply with Stream Networks’s returns procedure and in particular but without limitation shall obtain form Stream Networks a designated return label which will contain an identification number and which shall be affixed by the Company to the packaging of the Goods to be returned in a prominent position. The issue of a return label is solely for administrative purposes and shall not be taken as an admission of any fault and/or liability whatsoever on the part of Stream Networks in relation to the Goods being returned. 8.4 No goods shall be returned without Stream Networks’s prior approval and Stream Networks reserves the right to repair Goods rather than accept their return. 4. PRODUCT CHANGES 9.1 Stream Networks will use its reasonable endeavours to inform the Company of any alterations made by the manufacturer to the specification of Goods. 9.2 Stream Networks shall be entitled to substitute an alternative product of equivalent functionality and at the same price or to cancel any orders for Goods that have been declared end of life by the manufacturer. 5. TRADEMARKS, PATENTS AND COPYRIGHTS 10.1 The Company recognises the manufacturer’s ownership of and title to all trademarks, service marks, trade names, patents, copyright and other intellectual property rights. 10.2 The Company will take no action to violate, obliterate, remove, alter, conceal or misuse any such marks, trade name or copyright notice. 10.3 The Company will promptly notify Stream Networks if it becomes aware of any infringement of such intellectual property rights by any third party and shall provide its reasonable assistance to Stream Networks and/or the manufacturer in connection with any resultant proceedings. 6. CONFIDENTIAL INFORMATION Stream Networks may from time to time impart to the Company certain confidential information of a commercially sensitive or technical nature and the Company hereby agrees that it will use such information solely for the purpose of this Agreement and that it shall not disclose such information whether directly or indirectly to any third party. 7. SOFTWARE LICENSING Stream Networks shall grant to the Company only such rights in connection with any Goods that are software and the copyright and other intellectual property rights relating thereto as it shall be licensed to grant pursuant to the terms upon which Stream Networks is licensed by the owner thereof. The Company shall only be entitled to sub-licence such software to its end user customers using the standard form license supplied by Stream Networks. 8. EXPORT CONTROLS The Company acknowledges that the Goods may be subject to US and local government export controls. Where these apply it is the Company’s sole responsibility to obtain authorisation from the appropriate authorities before re-exporting the Goods from the country of purchase. 9. SEVERABILITY 14.1 If and to the extent that any provision or any part of these Conditions is deemed to be illegal void or unenforceable for any reason then such provision or part thereof (as the case may be) shall be deemed to be severed from the remaining provisions or parts of the relevant provisions (as the case may be) all of which remaining provisions shall remain full force and effect; 14.2 In particular, should any limitation of Stream Networks’s liability contained in these Conditions be held to be illegal void or unenforceable under any applicable statute or rule of law it shall to that extent only be deemed severed here from, but, if Stream Networks thereby becomes liable for any loss or damage, such liability shall be subject to all other relevant limitations contained in these Conditions. 10. RECORDS 15.1 The Company shall maintain complete and accurate records of all Goods sold or returned and the names and addresses of all persons to whom software has been sub-licensed. 15.2 The Company shall provide such activity reports in connection with the sale and sub-licensing of Goods as Stream Networks shall reasonably request from time to time. 11. FORCE MAJEURE 16.1 Stream Networks shall not be liable to the Company on any account whatsoever in the event that Stream Networks is prevented from fulfilling its obligations hereunder due in whole or in part to an event of force majeure which expression shall mean: 16.1.1 act of God, fire, flood, storm, power failure, reduction of power supplies, mechanical failure or lack or shortage of materials or stock or any other circumstance beyond the reasonable control of Stream Networks; and 16.1.2 whether or not with Stream Networks’s control, strikes, lock-outs or industrial disputes in relation to Stream Networks or any other party or any action taken by Stream Networks in connection therewith or in consequence or furtherance thereof. 16.2 In such event Stream Networks may at its option either suspend performance or cancel the contract in question or so much of it as remains unperformed without liability for any loss and without prejudice to Stream Networks’s rights to receive payment of the price of all Goods previously delivered. 12. CONFIGURATION 17.1 Stream Networks will configure and install Goods to the specification provided by the Company at the time of order at such rates as it notifies to the Company from time to time. 17.2 Stream Networks will use reasonable care and skill in performing such installation/configuration and will perform such services within a reasonable time. 17.3 In the event the Company changes the specification for such installation/configuration Stream Networks reserves the right to require payment for implementing such changes at rated notified to the Company from time to time. 13. DISTRIBUTION AGREEMENT 18.1 Stream Networks agrees with the Company that it will comply with the obligations imposed on it by any agreement with any manufacture relating to the Goods. 18.2 The Company indemnifies Stream Networks against all costs claims expenses demands and penalties suffered or as but not limited to, sub-licensing of software, copyright and warranty provisions. 14. GENERAL 19.1 All Goods are manufactured for standard commercial uses and are not intended to be sold or licensed for use in critical safety systems or in nuclear facilities, other nuclear applications, mass transportation and aviation applications. 19.2 The Company may not assign or transfer any of its rights, duties and obligations without the written consent of Stream Networks. 15. LIABILITY 20.1 Stream Networks shall not in any circumstances whatsoever be liable for indirect or consequential loss including but not limited to loss of profits loss of data or use and shall have no liability for any claim based upon the combination operation or use of any Goods with equipment data or programming not supplied by Stream Networks or based upon a modification of the Goods. 20.2 Any action against Stream Networks must be brought no later than 12 months after the Company becomes aware that a cause of action has arisen. 16. RELATIONSHIP The relationship between the Company and Stream Networks shall be as buyer and seller and nothing contained herein shall be deemed to create a partnership or agency. 17. LAW These Conditions shall be construed according to the laws of England the Company and Stream Networks submit to the non-exclusive jurisdiction of the English Courts in connection with any dispute or proceedings arising out of any contract incorporating these Conditions. - Acceptable Use Policy
- Fair Usage Policy
FAIR USAGE POLICY
As a Business-only Service Provider we are committed to providing high quality fast Broadband (xDSL, FTTC, FTTP) connectivity for all customers. We have a policy of not restricting our core bandwidth at any time – this means that whatever bandwidth you can get on your particular circuit and exchange is the speed you will receive across our network and out to the Internet. Our policy of providing clean, fast bandwidth across our network makes our service very attractive to professional business customers who typically send and receive far less data than many residential users. If a small group of customers uses a disproportionately large amount of bandwidth on an ongoing basis this may have a significant impact on the bandwidth available to our other Broadband customers. To avoid this we have implemented the following Fair Usage Policy. Our Fair Usage Policy is designed to combat the very small number of customers who wish to use the service for inappropriate usage, which includes people who download very large files, using file sharing software, downloading large amounts of video traffic or using peer to peer software. This type of activity can affect the performance of the network for all users meaning everyone has slower connection performance. Our Fair Usage Policy will not affect customers using their circuit for normal business purposes unless they are using file sharing, peer to peer, or are regularly uploading/downloading large volumes of video or very large files. ADSL Max and derivative services are not expected to transfer more than 50 Gigabytes of data during the course of a month. ADSL 2+ and Annex M services are not expected to transfer more than 200 Gigabytes of data during the course of a month. FTTC and FTTP services are not expected to transfer more than 200 Gigabytes of data during the course of a month. Data transfer is monitored for all Broadband customers and is measured on the total amount of data downloaded during a particular calendar month. Upload transfer is not measured. Should the policy outlined above be breached or contracted limits exceeded, the steps we will take include the following: Contacting a high use customer to inform them they are an excessive user to establish why they are using so much bandwidth. In many cases a business is unaware that a staff member is using the Internet connection to such an extreme – for instance downloading films or watching videos; or there may be a virus that is causing problems. If usage is not brought within acceptable limits we will agree to charge a premium for excess usage or restrict bandwidth available. We may then suggest that the customer moves onto a more suitable aggregated circuit or a dedicated circuit such as Ethernet. Should any customer persistently (more than 3 consecutive months) breach the above policy we reserve the right to terminate the connection and contract. In this circumstance the customer will still be liable to pay any outstanding minimum term.
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