HQ: 2 Riverside House, Mill Lane Newbury, RG14 5QS
+44 01635 884170

Christmas Network Freeze 2023

Stream - The digital backbone to your business

Dear Customer/Partner,

As is customary for this time of year, we wanted to write and update you with confirmation of our plans for the festive period.

Business Hours

Our Sales, Operations and Accounts departments will be closed from 17:00 on 22/12/23 until 09:00 on 02/01/24.

Technical Support

Our technical support department will be open and available from 09:00-17:00 on 27th, 28th and 29st of December, with 24/7 support exclusively available for Enhanced care, Ethernet and Cloud services.

Network Freeze

As is customary for Network Providers at this time of year, Stream have scheduled a network freeze from 16:00 on 14/12/23 until 09:00 on 05/01/24.

During this time, no network maintenance will take place, however we will undertake any necessary emergency works and will communicate these via our website – http://status.streamnetworks.co.uk

Our Operations & Provisioning team will continue to manage all active orders up to the point of service handover in accordance with our suppliers’/carriers’ own network freezes.

Service installation lead times will not include the freeze period; however, we will continue to accept new orders throughout the period.

Stream Networks would like to wish all our Partners & Customers a Merry Christmas & Happy New Year! We all look forward to working with you in 2024.

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