Cooke & Co. are Accountants who provide an individual approach to Accountancy by offering a wealth of skills from a friendly yet professional team for both business and individuals. Clients are at the basis of Cooke & Co.’s core operations and objectives, whether this is attracting new business from a referral, or maintaining a relationship for over 25 years, client care is everything.
When looking to review the Telecoms within the business, Andy Cooke, Managing Director of Cooke & Co., was concerned that an overhaul of the current systems could have a negative effect on the business and its customers.
“The biggest concern I had was downtime, I wanted to migrate my existing services without losing any communication with our clients, or with each other within the business. In talking with Stream, I made this clear from the outset and they were only too happy to accommodate my needs.”
Upon learning of Cooke & Co.’s requirements, Account Manager Brian Parnham, alongside the Stream Networks Technical Team designed a modular implementation process. This process included the migration of Virtual Servers, migration of Multi-Site Connectivity, introduction of a new Cloud Telephony System and Hardware.
The first step to this process was to undertake the migration of the internet connectivity as this would be the underlying connections that the rest of the services would be reliant upon. Once this was completed, we were in a position to trial the Cloud Virtual Servers in order to ensure that all systems were fully operational before any handover.
All testing was codncuted both in house by the Stream Technical Team and also alongside Cooke & Co. as they were and are the ones who knows their systems best. Once this was completed, the Virtual Server was handed over to replace the existing system.
The final step of the process was install and implement a new Cloud Hosted Telephony System – SpliceCom. Once again, this was a process that required meticulous testing both in house at Stream HQ and on site at Cooke & Co. Once the Stream Tech Team were happy that the system was ready to go live, Stream Networks Engineer; Arron Young travelled to Cooke & Co. to install the system and trained the users.
“Prior to the go live date for all the systems, Stream conducted thorough tests to ensure a seamless transfer onto their platforms. The onsite engineering and training provided by Arron was invaluable. Whenever I deal with Stream, be it face to face, or on the phone I feel safe in the knowledge that my queries will be answered quickly and effectively.” – Andy Cooke