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Celebrating a great year in the Stream Networks Technical Team

Stream - The digital backbone to your business

There is no other word for it, 2016 was a GREAT year for the Stream Networks Support Team. It is all well and good a company saying they pride themselves in Customer Service, but here at Stream Networks, delivering great customer service is a business priority.

The Headlines

  • 5,696 Total Incoming Calls
  • 2 Calls Dropped – just 0.03%
  • 5.82 seconds average wait time
  • 11.18 seconds maximum wait time
  • 8,168 tickets raised
  • 98% of tickets closed within defined SLA period
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