There is no other word for it, 2016 was a GREAT year for the Stream Networks Support Team. It is all well and good a company saying they pride themselves in Customer Service, but here at Stream Networks, delivering great customer service is a business priority.
- 5,696 Total Incoming Calls
- 2 Calls Dropped – just 0.03%
- 5.82 seconds average wait time
- 11.18 seconds maximum wait time
- 8,168 tickets raised
- 98% of tickets closed within defined SLA period